Return policy

Shop Items-

Don't love it? Don't Worry- Returns and Exchanges are easy. Mail your print back and we will happily exchange it for another or give you a full refund within 30 days from the ship date! Happy Shopping!

Custom Items -

Cannot be refunded due to the fact that is was made just for you!

A 50 % non-refundable deposit is required to start work on your design. Once I receive the deposit the initial design proof will be sent to you no later than 2 weeks from that date. Your design fee includes two complimentary rounds of revisions: one for your invite only, and one for all of your remaining pieces. Any revisions made beyond the complimentary round incurs a revision fee, you will want to gather all your comments and revisions as it will help to expedite the process and save you money.

Nothing will be sent to print until you have approved the design. By approving the designs (in writing or via email) you agree that you have reviewed the digital product proof and that you approve of the colors, fonts, and layouts and the product is free of spelling or other errors. Paper proofs can be purchased for $5/proof; they will be digitally printed on your chosen paper. Flat ink, raised ink and letterpress cannot have an actual printed proof as plates need to be made for those printing styles. Any and all changes requested after you provide approval will incur additional charges.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Return Address:

Mail all returns to

13503 Terrace Creek Drive #102

Louisville, Kentucky

40245

Email Address:

All enquiries: brynn@whitefielddesign.com